What I expect for 2012

As the song goes, "it's the most wonderful time of the year". It's the time to make predictions.

Before going into my expectations for 2012, I took a look at what I wrote last year, and I believe that my predictions for 2011 materialized.

Content is indeed being served in smaller chunks and requiring faster turnaround times. There is more demand for multimedia translations such as video, and also for interpretation both on-site and over the phone. So voice was in fact more in demand in 2011.

Last week, LinkedIn announced that their website was now available in Indonesian, Malaysian, and Korean. Several other companies have done the same. Brazilian Portuguese was one of the fastest-growing languages, but also one with the most quality and delivery problems.

What didn't happen at the pace that I expected, was the number of mergers and acquisitions in the industry in 2011. There have been some, but no major mergers.

The topics that I expect to hear about in 2012 are more related to startups. There is going to be an increased focus on on-demand translations. Companies like Speaklike, MyGengo, Smartling, Translated.net, LanguageWire, Tolingo, and OneHourTranslation will be all over the place. Larger players will also offer their own solutions. Companies will be able to find efficiencies in moving down to smaller projects.

I also believe that we are going to be talking about marketplaces again. This sounds so 1999, but companies like Cloudwords and OpenBorder will be offering an online marketplace for translation companies to bid on projects of traditional buyers. Proz tried that before, but who knows... the times are different.

The automation of small project workflows, will require an increased productivity on the part of project managers. The most requested job in the translation industry will actually be project management, but the role of the project manager will shift more rapidly from closely managing resources to managing exceptions.

I don't think that the economy is in shape for many mergers and acquisitions. But we will hear about some of them happening. Companies like Welocalize and Transperfect still have plenty of cash, and there are companies for sale in the market. It is just a matter of finding the right price point.

Three Takeaways from Localization World Barcelona

The European edition of Localization World ended last week in Barcelona with a record-breaking attendance of 550 participants from the supply and demand side of the language services industry. The program committee put together and excellent roster of speakers with extremely valuable content.

I was able to attend several sessions and I took note of three comments that I think are relevant for all the players in the language field:

• Oleksandr Pysaryuk, from Research In Motion, indicated that LSPs might re-think traditional offerings and provide services around internationalization, user experience research, usability research, usability testing, acceptance testing, and local UI design. This is a clear message to LSPs who want to go beyond translation and talk about value-added services with their clients.
• Derick Fajardo, from Nuance, in the panel that we shared about Online Bidding, mentioned a quote that he hopes will put him on the Wall Street Journal someday: "Cost rules, quality is assumed, but in the end, schedule wins." This statement confirmed a comment by Tim Young from Cisco in the morning keynote panel. When I asked him which of the several metrics that he tracked for his internal clients was the most important for them, he answered forthright: "On time delivery."



Danica Brinton (photo by
Agnieszka Gonczarek)

• Danica Brinton (photo), from Zynga presented some fascinating data about the impact that localization has in the adoption of games for this fast-growing company. But the interesting part for me was some practical information about the relative value of certain markets. Norway, with a population of less than 5 million, generates more revenue for Zynga than Indonesia, the country with 230 million inhabitants and the biggest number of Facebook users in the world. It is clear that other factors than number of internet users drive localization decisions.