Sunday, August 07, 2005

Emergency call takes 2 minutes to be answered

The Racine Report - Lost in translation: MP3 of 911 call gives a link to the taping of a 911 call in California.

A couple of things come out of this story:

  • Although a great service, over-the-phone interpretation (OPI) is not perfect. In fact, Language Line, the company mentioned in the story, claims that it takes them in average 9.7 seconds to put a Spanish interpreter on the line, but in this case that claim was not materialized.
  • It amazing how burocratic this 911 calls are.
  • The comments from readers is shocking (mostly along the lines of immigrants, go home).

More on the interpretation business later this year.

1 comment:

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